Careers
Join Our Growing Team at Instapay
Join Our Growing
Team at Instapay
We’re on the lookout for passionate, driven individuals to shape the future of financial technology with us.
Corporate Sales Manager
Job Description
Responsibilities
• Sign up companies for opening Payroll Accounts with Instapay for their employees.
• Build and maintain relationships with corporate clients and prospects that employ foreign workers.
• Create a Sales pipeline and meet with potential clients to determine their needs and track Sales pipeline in CRM
• Prioritize opportunities, qualify leads, and support pre-sales.
• Responsible for meeting Corporate Sales Targets for the Company – will carry individual sales targets.
• Able to do presentation, follow up, product training to the relevant stakeholders in customer’s company.
• Able to foresee and capture the market potential and work out the strategies required in growing the business and improve market position. Capable of excellent execution in order to achieve the desired results.
• Achieve monthly targets, review and report sales performance.
Qualifications and skills
• Minimum 5 years experiences in Corporate or Institutional Sales in a reputed organization
with experience carrying targets and closing deals.
• Experience in selling any corporate product from industries like – HR Systems, Payroll Systems, Group/Business Insurance Solutions, Office Automation, Manufacturing Sales, Corporate Banking etc.
• Successful track-record managing deals with customers.
• Consistently over-achieved targets in past positions.
• Strong analytical, negotiation, written and verbal communications skills.
• Independent, entrepreneurial, analytical and Passionate about sales
• Self-motivated and goal-oriented, should be ready to prospect and create sales opportunities.
• Confident, self-motivated and goal-oriented personality
• Ability to lead a Team.
Desired Skills:
• Owner mindset: Owning the Target!
• Hustler: Closing the Deal!
• Strong and demonstrated written and verbal communications skills.
• Previous Sales Methodology training preferred.
• CRM experience preferred.
• Ability to work in a fast pace, team environment.
• Strong customer references.
Customer Service Executive
Role Purposes
Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in a professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
• To ensure customer’s requests, enquiries and complaints are attended to and responded in a timely manner, and to provide first call resolution.
• To handle calls, complaints, and enquiries efficiently, courteously, and professionally.
• To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
• Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
• Complying with Instapay’s Core of Standard behavior.
Requirements
• Basic understanding of technology and processes related to Mobile App in Financial domain.
• Possess bachelor’s degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
• Any experience of working in call center or customer service environment will be an added advantage.
• Must speak Bahasa Malaysia fluently, can speak Bangla or Nepali or Burmese or Bahasa Indonesia will be an added advantage
• Reasonable command in written and spoken English
• Customer-oriented with good interpersonal and communication skills
• Strong and proven problem-solving skills.
Customer On-Boarding Officer
Role Purposes
- Help new to Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
- Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
- To be part of team setting up help desks at customer workplace for resolution of customer queries.
- To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
- To handle registration, KYC process and enquiries efficiently, courteously and professionally.
- To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
- Complying with Instapay’s Core of Standard behaviour.
Requirements
- Candidate must possess at least a Bachelor’s Degree in any field.
- Customer Service experience in Technology companies or Experience in Financial Services will be an added advantage.
- Experience at dealing with clients/users at all levels, singly and in group will be an added advantage.
- Good command in written and spoken English.
- Ability to speak one of the following languages – Bangla, Nepali, Burmese, Bahasa Indonesia.
- Customer-oriented with good interpersonal and communication skills.
- Strong problem-solving skills.
Highlight
- Work will require travelling to customer locations as a part of Customer Service Team.
Finance Operations Executive
Job Description
Location: Kuala Lumpur
Job Category: E2/E3
Position Type: Contract 12 months
Role Overview
- Finance Operations Executive is responsible for monitoring customer financial transactions and responding to approvals and notifications for customer payment transactions.
- He will help to identify areas in which the financial operational processes can be made more efficient. He will ensure that all transactions are accurate and meets the defined TATs as defined in the SOP.
Responsibilities
- Verifying transaction of customer uploads with finance to create bank details for CDM.
- To process domestic and international top-up adjustments
- To process Jompay adjustments
- To engage with the relevant support teams to provide solutions for customers payments transactions.
- To assist in resolving payment disputes raised by the customer service and sales teams.
- Verifying wallet to bank adjustments
- Processing remittance adjustments
Requirements
– Minimum Diploma in any field.
– Experience in working in operations background for at least 2 years.
– Proficient in English (both in Oral & Written)
– Proficient in Microsoft Applications (Word, Excel & PowerPoint)
– Fast learner & able to act on initiative.
– Knowledge & experience in money remittance is an added advantage.
– Self-motivated, meticulous, multi-tasking & able to work as a team.
– Able to work on tight deadlines & under pressure.
Territory Manager
Job Descriptions
Location: Johor Bahru
- Devise effective territory sales and marketing strategies
- Analyze data to find the most efficient sales methods.
- Meet with customers to address concerns and provide solutions.
- Discover sales opportunities through consumer research.Present products and services to prospective customers.
- Traveling throughout an assigned territory to train and guide company sales representatives.
- Maintaining solid working relationships with customers by ensuring that their needs are met and
resolving complaints in a timely manner. - Continually meeting or exceeding sales targets by persuading customers within an assigned territory
to purchase company products and services. - Analyzing sales and marketing data to determine the most effective sales and marketing techniques.
- Developing innovative sales strategies to increase sales within an assigned territory.
- Conducting surveys to better understand customer needs.
- Ensuring that brand awareness within an assigned territory meets company expectations.
- Motivating Sales Representatives to achieve sales quotas and evaluating their performance based on their ability or inability to achieve sales quotas.
- Monitoring competitors’ sales activity within an assigned territory.
- Participate in industry or promotional events to cultivate customer relationships.
- Conduct training in sales techniques and company product attributes.
- Assess sales performance.
- Monitor competition within assigned region.
- Prepare and submit reports to the Management.
Requirements
- Bachelor’s (Preferred).
- Ability to develop sales strategies.
- Proficient in MS Office and technology savvy.
- Excellent communication skills and negotiation skills.
Highlights
- Able to speak in different languages such as Bangali/Urdu/Tamil/Hindi.
- Based in Johor Bahru, Johor.